Privacy
Statement

Daikyo Seiko, Ltd.
1305-1, Kurohakama-cho, Sano-shi, Tochigi, Japan
Morihiro Sudo, President and Representative Director

1.Types of personal information collected and use purposes thereof

We collect customers’ personal information to facilitate our business of distributing pharmaceutical and medical products. On occasion, we collect personal information when engaging in product development or product support, public relations, advertising and other related activities. After receiving an easy-to-understand explanation about how we process personal information and for what purposes we process it, customers can decide whether or not to provide consent. Our use purposes are clearly stated in documents and on our web form, and customers can consent by signing such a document, filling on the online consent form or by giving spoken consent when meeting face-to-face.
If a customer provides personal data to us, it enables us to respond to that customer’s request. Providing personal data is optional, but if, for example, information is missing from a customer’s contact details, delivering documents or products to that customer might not be possible. For this reason, we ask customers to provide accurate personal information.

・Pharmaceutical and medical product customers

We publish product information on our website to globally promote our pharmaceutical and medical packaging products. If we are contacted or receive a message via our inquiry form, an e-mail addressed to the Company, or a telephone call, we will use that contact information to respond to the inquiry. Moreover, that contact information will be used in administrative procedures for purposes that include setting appointments for our sales representatives to showcase our products or discussing other related opportunities, for providing documents and for agreements.
If we receive an order or a contract is executed for one of the Company’s products, we will collect information, including the product’s delivery details, the location to where documents must be sent, and information about the services subcontractor. We will also provide information and support as part of sales activities for the Company’s products.

Collected information:

Name, company name, e-mail address, telephone number, inquiry summary, company address, department and job title

Use purposes:

  1. Providing information via e-mail, post, telephone, video conferencing, consulting and other means in response to inquiries about the Company’s products and requests for documents
  2. Engaging in sales activities, marketing and related business in the form of contracts, proposals from the Company, e-mails to confirm receipt of orders, postal shipping, telephone, video conferencing, consulting and other means
  3. Questionnaire surveys conducted via e-mail, post, telephone, video conferencing, consulting, and other means to examine product development and quality improvement measures
  4. Contract management, order processing, delivering products, providing support, issuing of invoices
  5. If disclosure is required by a demand under law or by a court order

・Website visitors

We use information about website access, which includes information about what product information website visitors have browsed and how long a person revisiting the website spent on it, as a reference to gauge product interest and to improve our website.
For details about this, please read the section titled “2. Use of cookies,” which contains relevant information.

Collected information:

Acceptance of cookies, cookie information (i.e., access date and time, page navigation, time spent on pages, etc.)

Use purposes:

  1. As reference for improving our website through visitor access analysis and as a reference for product sales strategies based on statistical information

・Suppliers and services subcontractors (processors)

If a project coordinator wishes to engage a supplier or services subcontractor (processor) related to the Company’s product development or distribution services, that person will place an order or application after a prior evaluation of quality and safety measures requested by the Company is carried out. After consignment, collected information is used for purposes including communicating in order for the services to be performed.

Collected information:

Name, company name, e-mail address, telephone number, important matters, address, department, job title, track record and proposals

Use purposes:

  1. To communicate via e-mail, post, telephone, video conferencing, consultation and other means about negotiating with suppliers and services subcontractor (processors)
  2. Contract management, performance of subcontracted services

・Job applicants and employees

Applicant information sent to the Company is used for screening candidates for employment and after hiring, as well as employee attendance management, personnel administration, and labor management.

Collected information:

Name, date of birth, e-mail address, telephone number, address, academic history, career history and requested conditions

Use purposes:

  1. To communicate via e-mail, post, telephone, video conferencing, consultation and other means about screening candidates for employment and results thereof
  2. Employee attendance management, personnel administration and labor management for employees who have passed screening for employment

2.Use of cookies

Our website sends out small text files called “cookies.” Using cookies makes it possible to track visitors’ usage behavior, evaluate website pages and ascertain visitors’ preferences. Analyzing access information is useful for improving website performance and the website in general.
When a user visits our website for the first time, the purposes for using cookies, which analyze access, are displayed and we request the user to consent to their use at that time. If the user consents to using cookies, that request will no longer be displayed on subsequent visits to the website. Please note that if the user does not consent to using cookies, the user will be recognized as a first-time visitor, so the accept cookies banner will be displayed again.

・Opting out of having access analyzed

We use Google Analytics to analyze access to our website. Even if you accept cookies, you can subsequently reject them. To opt out of Google Analytics, please download a web browser add-on from the link below.
https://tools.google.com/dlpage/gaoptout

3.Subcontractors (processors)

On occasion, we consign data center-related operations for making our website available to the public and some other operations to subcontractors (processors).
We use personal information within the scope necessary to complete those operations and prohibit any other use. We consign operations to processors that implement sufficient security measures in line with our requests.

4.Provision to third parties

We do not provide personal data to any third party without the customer’s prior consent to provide it to a third party. However, if we receive a disclosure order under law, we will comply with that order.

5.Joint use

Personal information collected from our customers is never jointly used with another entity. 

6.Security and infringement notice

We have taken appropriate organizational, physical, personnel and technical measures to prevent unauthorized access, leakage, tampering and destruction of customers’ personal information. To illustrate this approach, we grant access rights to only employees and subcontractors who need to use personal information. Moreover, when sending data through an internet inquiry form, we use SSL/TLS encryption. If we anticipate that a person’s rights might be infringed upon due to a personal data problem, we notify that customer and file a report with the Personal Information Protection Commission of Japan in a timely manner.

7.Storage period for personal information and right to be forgotten

We store customers’ personal information for the period that we need to process it. The storage period includes necessary periods, such as those set forth under laws and regulations and accounting audit periods. After a certain period, we delete personal information that no longer needs to be processed.

8.Right to access personal information

Any customer is entitled to make a request to disclose, correct or cease use of their personal information and, in certain cases, is entitled to request that their personal information be deleted.
If you have a request to disclose, correct, cease use of or delete your personal information that we are storing, please contact our Sales Department.

・Pharmaceutical and medical product customers

Please contact our Sales Department about matters concerning disclosing, correcting or ceasing use of personal information or records of third-party provision.
Our Sales Department will handle such requests. If the relevant manager is unclear, please contact us with the details of your disclosure request using the inquiry form.

・Website visitors

Customers can use their web browsers to check the cookies that our website sends out. Please search for the method to use to check cookies on the web browser that you use. Even if you accept cookies, you can subsequently block cookies. Please download a web browser add-on from the below link.
https://tools.google.com/dlpage/gaoptout

・Suppliers and services subcontractors (processors)

Please contact our Sales Department about matters concerning disclosing, correcting or ceasing use of personal information or about records of third-party provision.
The relevant manager will respond to your request.

・Job applicants and employees

Please contact our Personnel Section about matters concerning disclosing, correcting or ceasing use of personal information, or about records of third-party provision.
Employees and job applicants
Personnel Section, Personal Information Protection Manager

・People who have inquired via the website other than those above

Persons that have used the website inquiry form should contact our Sales Department.
Website customers should contact our Sales Department, Personal Information Protection Manager via our inquiry form
Inquiry Form

9.Right to file a complaint

If how we handle personal information differs from what is stated in our privacy statement or you become aware that our handling is inappropriate in some manner, you are entitled to file a complaint. Please contact us by using the form below.

Daikyo Seiko, Ltd.
1305-1, Kurohakama-cho, Sano-shi, Tochigi, 327-0813, Japan
Pharmaceutical and medical products / website customers should contact our Sales Department, Personal Information Protection Manager via our inquiry form
Inquiry Form

10.Changes to privacy statement

On occasion, we may change how we handle personal information. If that happens, we will revise our most-recent privacy statement and update the below section titled “Establishment and revisions.” If there is a significant change in our handling of customers’ personal information, notification to that effect will be sent from a manager.

Establishment and revisions

  • July 1, 2022: Established privacy statement (statement on personal information handling)